REFUND AND CANCELLATION POLICY
Last Updated: August 27, 2026
This Refund and Cancellation Policy applies to setup, implementation, subscription, usage, and other service payments made to Contact 1st.
1. NONREFUNDABLE PAYMENTS
All payments made to Contact 1st are final and nonrefundable, except when a refund is required by applicable law.
This policy applies to:
• Setup and implementation fees
• Monthly subscription payments
• Usage-based charges
• Customization and integration charges
• Work that has been scheduled, started, or completed
• Third-party expenses incurred for the customer
• Any other fees identified in an order form or Service Agreement
Customers are encouraged to review the selected service, pricing, features, and 12-month commitment before submitting payment.
2. 12-MONTH SERVICE TERM
Contact 1st services require an initial commitment of 12 consecutive months unless a different term is expressly stated in a written Service Agreement signed by Contact 1st.
The customer is responsible for all payments scheduled during the 12-month service term. Discontinuing use of the service before the end of the term does not eliminate amounts owed under the agreement.
Any exception or modification must be approved by Contact 1st in writing.
3. MONTHLY PAYMENT SCHEDULE
Recurring subscription payments are charged automatically on the 15th day of each month using the customer’s payment method on file.
The customer’s first monthly billing date will be disclosed during enrollment, at checkout, in an order form, or in the applicable Service Agreement.
If the 15th falls on a weekend or holiday, processing may occur on the next available business day.
The customer is responsible for maintaining an active and valid payment method throughout the 12-month term.
4. FAILED OR DECLINED PAYMENTS
If a payment is declined or cannot be processed, Contact 1st may attempt to process the payment again and may notify the customer using the contact information on file.
Contact 1st may suspend service until the account is brought current. Suspension does not remove the customer’s responsibility for amounts already owed or payments required under the 12-month agreement.
The customer is responsible for promptly updating expired, replaced, or invalid payment information.
5. ENDING SERVICE BEFORE THE TERM EXPIRES
A customer may notify Contact 1st that the customer no longer wishes to use the service. However, ending or discontinuing service before the 12-month term expires does not eliminate the customer’s remaining payment obligations.
Contact 1st may continue collecting scheduled payments through the end of the agreed service term unless Contact 1st approves a different arrangement in writing.
Removing a payment method, blocking an authorized recurring charge, or stopping use of the service does not cancel outstanding payment obligations.
6. SERVICE AFTER THE INITIAL TERM
Before the initial 12-month term expires, Contact 1st will provide information regarding renewal or continued service.
Completing the initial term does not create a right to a refund or credit for setup fees, monthly payments, usage charges, or other amounts previously paid.
7. BILLING QUESTIONS
Customers should contact Contact 1st promptly with questions regarding an invoice, payment, or billing schedule.
Submitting a billing question does not pause an upcoming payment or eliminate an amount owed unless Contact 1st agrees otherwise in writing.
8. CHARGEBACKS AND PAYMENT DISPUTES
Customers should contact Contact 1st before initiating a payment dispute or chargeback so that we have an opportunity to review and address the matter.
A chargeback involving a payment properly authorized under the customer’s agreement does not automatically eliminate the underlying payment obligation.
9. POLICY CHANGES
Contact 1st may update this Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
Changes will not retroactively alter a signed Service Agreement unless both parties agree in writing or the change is required by law.
10. CONTACT INFORMATION
Questions regarding payments, refunds, or service terms may be submitted to:
Contact 1st
Website: https://contact1st.com
Email: cj@contact1st.com