TERMS OF SERVICE
Last Updated: August 27, 2026
These Terms of Service govern your access to and use of the Contact 1st website, artificial intelligence receptionist services, communication tools, scheduling features, integrations, and related services. By accessing our website, purchasing a service, or using a Contact 1st solution, you agree to these Terms.
1. SERVICES
Contact 1st provides customized artificial intelligence receptionist and communication solutions for businesses. Services may include answering calls, responding to routine questions, collecting customer information, qualifying leads, scheduling appointments, routing calls, and connecting with third-party business systems.
Features and service availability may vary according to the plan, proposal, order form, or Service Agreement selected by the customer.
2. ELIGIBILITY AND AUTHORITY
You must be at least 18 years old and legally authorized to enter into an agreement for yourself or the business you represent. By purchasing or using our services on behalf of a business, you confirm that you have authority to bind that business.
3. SETUP AND CUSTOMER RESPONSIBILITIES
Customers must provide accurate business information, operating hours, service details, scheduling rules, frequently asked questions, contact information, and access to any approved third-party systems required for setup.
The customer is responsible for reviewing and approving the artificial intelligence agent’s scripts, workflows, responses, routing rules, and scheduling settings before deployment. Contact 1st is not responsible for errors caused by inaccurate, incomplete, outdated, or misleading information provided by the customer.
4. FEES AND PAYMENT
All setup fees, subscription charges, usage charges, and other applicable costs will be disclosed on the website, at checkout, in an order form, or in a separate Service Agreement.
Setup fees are due when the customer enrolls. Recurring subscription payments are automatically charged on the 15th day of each month. If the 15th falls on a weekend or holiday, processing may occur on the next available business day.
By enrolling, the customer expressly authorizes Contact 1st and its payment processor to charge the payment method on file on the 15th of every month for all amounts due under the selected plan or Service Agreement.
The customer is responsible for maintaining a valid payment method. Failed or declined payments may result in immediate suspension of service. The customer remains responsible for all outstanding charges, including charges incurred before suspension or termination.
5. REFUNDS AND 12-MONTH SERVICE TERM
All setup fees, implementation charges, monthly subscription payments, usage charges, and other payments made to Contact 1st are final and nonrefundable, except when otherwise required by applicable law.
Each customer agrees to an initial service term of 12 consecutive months. Monthly payments are charged on the 15th day of each month throughout the 12-month service term.
Ending use of the service before the completion of the 12-month term does not eliminate amounts owed under the agreement. Any remaining payment obligations will continue according to the agreed payment schedule unless Contact 1st agrees otherwise in writing.
Before the initial 12-month term expires, Contact 1st will provide information regarding renewal or continued service. Completing the initial term does not create a right to a refund or credit for payments previously made.
6. ARTIFICIAL INTELLIGENCE LIMITATIONS
Contact 1st uses artificial intelligence and automated technology. Although the service is designed to provide accurate and helpful responses, artificial intelligence can misunderstand callers, provide incomplete information, experience delays, or produce an incorrect response.
The service is not a replacement for emergency services, legal advice, medical advice, financial advice, or other licensed professional judgment. Customers must not configure an agent to handle emergencies or make decisions requiring a licensed professional unless appropriate safeguards and human review are in place.
Contact 1st does not guarantee that every call will be answered, every lead will convert, every appointment will be completed, or the service will operate without interruption or error.
7. CALL RECORDING AND LEGAL COMPLIANCE
The customer is responsible for determining whether calls may legally be recorded, transcribed, analyzed, or stored in every jurisdiction where the customer and its callers operate.
The customer must provide all legally required notices and obtain all legally required permissions or consent. Contact 1st may provide technical tools or suggested disclosures, but the customer remains responsible for complying with applicable telephone, privacy, marketing, industry, and consumer-protection laws.
8. THIRD-PARTY SERVICES
Contact 1st may connect with third-party platforms such as telephone providers, calendars, customer relationship management systems, payment processors, automation platforms, email services, and artificial intelligence providers.
These services are controlled by their respective providers and may experience outages, changes, errors, or interruptions. Contact 1st is not responsible for the availability, security, policies, or performance of a third-party service.
9. ACCEPTABLE USE
Customers may not use Contact 1st services to:
• Violate any law or regulation
• Make deceptive, fraudulent, abusive, or unlawful communications
• Harass, threaten, or impersonate another person
• Collect information without proper authority or consent
• Transmit malware or interfere with another system
• Conduct unlawful telemarketing or send prohibited communications
• Promote illegal products, services, or activities
Contact 1st may suspend or terminate service when it reasonably believes a customer is violating these requirements.
10. DATA AND PRIVACY
Contact 1st may process business information, caller information, recordings, transcripts, appointment details, and other data necessary to provide the service. Our collection and use of personal information are further described in the Contact 1st Privacy Policy.
Customers must only provide information they are legally authorized to disclose and must maintain appropriate privacy notices for their own customers and callers.
11. INTELLECTUAL PROPERTY
Contact 1st retains ownership of its website, branding, service configurations, templates, workflows, documentation, processes, and other materials developed independently of a customer’s confidential information.
Customers retain ownership of the business information and original materials they provide. Unless otherwise stated in a written Service Agreement, customers receive a limited, nonexclusive right to use the configured service while their account remains active and paid.
12. SERVICE CHANGES AND AVAILABILITY
Contact 1st may update, improve, replace, or discontinue features when reasonably necessary. Scheduled maintenance, third-party outages, internet failures, telephone-network issues, and events outside our reasonable control may temporarily affect service.
13. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” Contact 1st disclaims warranties not expressly stated in a signed written agreement, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Contact 1st will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost leads, missed appointments, lost data, or business interruption.
To the fullest extent permitted by law, Contact 1st’s total liability arising from the services will not exceed the amount the customer paid to Contact 1st during the three months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply.
15. INDEMNIFICATION
To the fullest extent permitted by law, the customer agrees to defend, indemnify, and hold Contact 1st harmless from third-party claims, losses, penalties, liabilities, and reasonable expenses arising from the customer’s unlawful use of the service, information supplied by the customer, failure to obtain required consent, or violation of these Terms.
16. TERMINATION
Contact 1st may suspend or terminate service for nonpayment, unlawful activity, misuse, security risks, or a material violation of these Terms.
If service ends before the completion of the customer’s 12-month service term, the customer remains responsible for all payment obligations under the agreement unless Contact 1st agrees otherwise in writing.
Provisions that should reasonably continue after termination—including payment obligations, intellectual property rights, disclaimers, liability limitations, and indemnification—will remain in effect.
17. GOVERNING LAW
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute will be handled in the courts having jurisdiction in Arizona unless a separate signed Service Agreement provides otherwise.
18. CHANGES TO THESE TERMS
Contact 1st may update these Terms periodically. The revised version will be posted on this page with an updated effective date. Continued use of the website or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
19. CONTACT INFORMATION
Questions about these Terms may be submitted to:
Contact 1st
Website: https://contact1st.com
Email: cj@contact1st.com