PRIVACY POLICY

Last Updated: August 27, 2026

Contact 1st respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit contact1st.com, contact us, request a demonstration, purchase a service, or interact with an artificial intelligence receptionist powered or managed by Contact 1st.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Information You Provide

• Name

• Business name

• Email address

• Telephone number

• Business address and location

• Website address

• Service interests

• Appointment preferences

• Messages, requests, and form responses

• Account, onboarding, and support information

• Information you provide during a telephone call or chat

Call, Chat, and Artificial Intelligence Interaction Information

When you interact with an artificial intelligence receptionist, we may collect or process:

• Call recordings

• Call and chat transcripts

• Caller telephone numbers

• Call dates, times, and durations

• Questions and responses

• Appointment information

• Lead qualification details

• Call summaries and analysis

• Technical and performance information

When legally required, callers should be notified that a conversation may be recorded, transcribed, or processed using artificial intelligence.

Payment Information

Payments may be processed by a third-party payment processor. Contact 1st generally does not directly store complete credit or debit card numbers. Payment processors may collect billing details, card information, transaction history, and information required to prevent fraud and process payments.

Automatically Collected Information

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address

• Browser and device information

• Operating system

• Pages visited

• Referring website

• Dates and times of visits

• Website interactions

• Cookie and analytics information

2. HOW WE USE INFORMATION

Contact 1st may use collected information to:

• Provide and operate our services

• Configure and improve artificial intelligence receptionists

• Answer questions and respond to requests

• Schedule and manage appointments

• Qualify and follow up with potential customers

• Process payments and manage customer accounts

• Provide onboarding, maintenance, and customer support

• Monitor service quality and performance

• Review calls, chats, transcripts, and service results

• Improve scripts, workflows, routing, and integrations

• Protect against fraud, misuse, and security threats

• Maintain business and transaction records

• Send service-related notices and communications

• Send marketing communications when legally permitted

• Comply with legal and regulatory obligations

• Enforce our agreements and policies

3. ARTIFICIAL INTELLIGENCE PROCESSING

Contact 1st uses artificial intelligence and automated systems to answer calls, respond to chats, collect information, summarize conversations, qualify leads, route communications, and schedule appointments.

Information submitted during these interactions may be processed by Contact 1st and approved third-party technology providers. Artificial intelligence systems may occasionally misunderstand information or produce an incomplete or incorrect response.

Do not provide sensitive personal information unless it is necessary for the requested service and you are authorized to provide it.

4. HOW WE DISCLOSE INFORMATION

We may disclose information to service providers that help us operate our business, including providers of:

• Website hosting

• Artificial intelligence and voice technology

• Telephone and communication services

• Scheduling and calendar systems

• Customer relationship management systems

• Workflow automation

• Email and cloud storage

• Analytics and website performance tools

• Payment processing

• Fraud prevention

• Professional, technical, and legal support

These providers may access information only as reasonably necessary to perform services for Contact 1st, subject to their agreements and privacy practices.

We may also disclose information:

• With the customer or business for which an artificial intelligence agent is operating

• When you direct or authorize us to do so

• To comply with a subpoena, court order, law, or government request

• To protect the rights, safety, and property of Contact 1st, our customers, callers, or others

• To investigate fraud, misuse, security incidents, or unlawful activity

• In connection with a merger, financing, acquisition, sale, or transfer of business assets

Contact 1st does not sell personal information for money.

5. CUSTOMER-CONTROLLED INFORMATION

When Contact 1st operates an artificial intelligence receptionist for another business, that business may determine what information is collected and how it is used.

In those circumstances, Contact 1st may process information on behalf of the business customer. Questions about that business’s privacy practices should be directed to the business with which the caller intended to communicate.

Business customers are responsible for maintaining their own legally required privacy notices and obtaining any consent required to record, transcribe, analyze, or store communications.

6. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure traffic, analyze visitor behavior, improve performance, and support advertising or marketing activities.

You may be able to control cookies through your browser settings or through a cookie-management option displayed on our website. Disabling cookies may affect certain website features.

7. DATA RETENTION

We retain information for as long as reasonably necessary to provide services, fulfill the purposes described in this Policy, comply with legal and contractual requirements, resolve disputes, enforce agreements, and maintain appropriate business records.

Retention periods may vary depending on the type of information, the customer’s service configuration, legal requirements, and the systems used to process the information.

8. DATA SECURITY

Contact 1st uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

No website, telephone system, artificial intelligence platform, storage system, or internet transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

9. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain uses of information

• Withdraw consent when processing is based on consent

• Opt out of promotional email communications

Certain information may be retained when required for legal, security, billing, contractual, or recordkeeping purposes.

To submit a privacy request, contact us using the information at the end of this Policy. We may need to verify your identity before completing a request.

10. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of promotional communications, Contact 1st may continue sending transactional or service-related messages concerning an account, payment, appointment, security matter, or active service.

11. THIRD-PARTY LINKS AND SERVICES

Our website and services may contain links to or integrations with third-party websites and platforms. Contact 1st does not control the privacy, security, or data-handling practices of those third parties.

You should review the privacy policies of third-party services before providing information to them.

12. CHILDREN’S PRIVACY

Contact 1st services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and, when appropriate, delete the information.

13. UNITED STATES OPERATIONS

Contact 1st operates in the United States. Information may be processed and stored in the United States or in other locations where our service providers operate.

14. CHANGES TO THIS POLICY

Contact 1st may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website, email, or another reasonable method when required by law.

15. CONTACT INFORMATION

Questions or requests concerning this Privacy Policy may be submitted to:

Contact 1st

Website: https://contact1st.com

Email: cj@contact1st.com